1. Introduction

Welcome to S M DIGITAL MARKETING AND ADVERTISING LTD (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and services.

By accessing or using our website or engaging our services, you agree to these Terms. If you do not agree, you must not use our website or services.

2. Services Overview

We provide digital marketing and growth consulting services, including:

• Website Designing
• Lead Generation Strategy
• Sales Funnel Optimization
• Brand Positioning & Messaging

All services are tailored to individual clients and may be subject to separate written agreements.

3. Use of Website

You agree to use this website only for lawful purposes. You must not:

• Misuse or interfere with the website
• Attempt unauthorised access to systems or data
• Use the website in any way that could damage or impair functionality

We reserve the right to restrict access where necessary.

4. Intellectual Property

All content on this website is owned by or licensed to S M DIGITAL MARKETING AND ADVERTISING LTD and is protected by UK intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written consent.

5. Client Responsibilities

When working with us, you agree to:

• Provide accurate and complete information
• Supply required materials in a timely manner
• Review and approve work within agreed timelines

Delays caused by the client may affect delivery and performance.

6. No Guaranteed Results

We provide services using reasonable care and skill in accordance with UK law. However, we do not guarantee specific results such as:

• Increased revenue
• Number of leads generated
• Conversion rates

Outcomes depend on market conditions and factors beyond our control.

7. Payments, Refunds & Cancellations

7.1 Payments

Fees will be set out in a proposal, quotation, or agreement.

• Payment terms must be adhered to
• Work may not commence until payment (or deposit) is received
• Ongoing services may be billed monthly

We reserve the right to suspend services for late or non-payment.

7.2 Refund Policy

Due to the nature of digital services, payments are generally non-refundable.

In line with the Consumer Rights Act 2015:

• Services are provided with reasonable care and skill
• If services have not yet been performed, a refund may be considered
• Once services have begun or been delivered, refunds will not be issued for work already completed
• Strategy and consulting sessions are non-refundable once delivered

7.3 Cancellation Rights (Consumers)

If you are a consumer (not a business), you may have rights under the Consumer Contracts Regulations 2013.

• You may cancel within 14 days of entering into a contract
• However, if you request work to begin within this period, you may lose your right to a full refund
• You will be charged for any work completed up to cancellation

7.4 Cancellations (Client-Initiated)

For ongoing services:

• A minimum of 14–30 days’ written notice is required
• Fees for work already completed remain payable
• Deposits are non-refundable

7.5 Cancellations (Company-Initiated)

We may suspend or terminate services if:

• Payments are overdue
• Required materials or communication are not provided
• The client engages in unlawful or inappropriate conduct

No refunds will be issued for completed work.

7.6 Project Delays

We are not responsible for delays caused by the client.

Such delays may result in:

• Extended timelines
• Additional costs where applicable

7.7 Chargebacks & Disputes

You agree to contact us first to resolve any issues.

Unjustified chargebacks may result in:

• Suspension of services
• Recovery action for unpaid fees

7.8 Retainers & Ongoing Services

• Services may renew automatically unless cancelled with proper notice
• No refunds are provided for unused time within a billing period
• Fees may be updated with reasonable notice

8. Third-Party Platforms

We may use third-party platforms (e.g., advertising or analytics tools).

We are not responsible for:

• Third-party service failures
• Changes to platform policies
• External costs or fees

9. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, we are not liable for:

• Loss of profits, revenue, or business
• Indirect or consequential losses

10. Confidentiality

We will treat your information as confidential and will not disclose it without your consent, unless required by law.

11. Termination

Either party may terminate services in accordance with agreed terms.

All outstanding fees remain payable upon termination.

12. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact Information

S M DIGITAL MARKETING AND ADVERTISING LTD
[Insert Email Address]
[Insert Registered Business Address]

15. Agreement

By using our website or services, you confirm that you have read, understood, and agreed to these Terms & Conditions.